Customer Support

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The Services module of Quickmas is designed to focus, manage, and track the customer service operations of an organization such as supporting the customers using
1. incident-based services and
2. service scheduling.




Incident-Based Services

  1. Inbound: Generate support ticket from inbound call, email or other. And assign an employee accordingly for this ticket.
  2. From Website: Customer generate a support ticket from your ownDomain website. It will automatically assigned to a specific support person.
  3. From Mobile App: Customer generate a support ticket from your personalize mobile app. It will automatically assigned to a specific support person.
  4. Work: Do support as per ticket instructions. And record accordingly.
  5. Close: Close tickets as completed.
  6. History: See the customer list with support status. See history from the comment link.

Schedule Services

  1. Scheduling: Service schedule already designed when you create products.
  2. Ticket generate from server: As per schedule every period automatically generate tickets with assign related support persons.
  3. Work: Do support as per ticket instructions. And record accordingly.
  4. Close: Close tickets when completed. Next schedule service period will automatically set for next support.
  5. History: See the customer list with latest support status with history link.

 

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